Please give our support team a call at one of the numbers available here. @brynjarsj As we are a neighbor to neighbor support forum, we are not a direct line to support and I'm unable to assist with creating a ticket for you. However, the app says the the doorbell is running off battery. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So I bought a transformer that is 12-24V AC.

You will need to call into our support team in order to get this addressed. They said, if there is too much activity the trickle charge can't keep up with the discharge. The doorbell is online on battery registered to this account so you should be able to check it remotly. Ok, I can understand that to some extent, but that is not the case here! Battery Power This is clearly a hardware/software issue and all they cared about is me sending them a picture of how I have mounted it!!! Installing a hardwired doorbell is a project that almost anyone can do successfully. Hey @brynjarsj. This clearly was a diversion tactic to get me off the phone after they exhausted everything they could think of. When I push the Ring’s button my house doorbell rings normal. The battery should last at least 6 months, depending on how often the doorbell is used. When it was first connected, the Ring Doorbell went to "Hardwired" so great! If I hardwire my Ring Doorbell to my existing doorbell, do I still have to charge the battery? I wish you luck, Ring Support are nice to you face but a complete waste of time. Ring Support tried to tell me that even if it is Hardwired it will show it's in Battery mode......if the Doorbell experiences activity. Nicest guy but did NOTHING! I wired the doorbell and the app showed "hardwired".

And Ring does not want to own up to it. I measured the wires and the doorbell (measured on the screws on the back) is getting about 25V. There is a reason they have the two modes, "Battery" and "Hardwired", so you can tell what mode it is in! Since it was previously hardwired and no longer is, I recommend following up with our support team on this concern. I'M TALKING TO YOU RING SUPPORT MAN IN ARIZONA AND ALL OF RING/GOOGLE/ALPHABET.

The issue is with the HW/SW!!!!!! You know what boils my blood even more? I finally got around to hardwire my Ring Doorbell 2. Is there a way to create a ticket to get a technician to tell me what he thinks? I am completely disenchanted with Ring. Every day the percentage of battery decreased by 1 % in spite of very rare use. Anyone have Ideas why it stopped using the hardwire? Can be hardwired to an existing doorbell system or transformer for continuous charging; requires a standard doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz.

Plug the Ring doorbell battery to a power source using the orange USB cable. Just kept asking questions over and over and over.....the SAME QUESTIONS! After all that time spent on the phone with Ring Support and absolutely no further along then when I began the call. Nothing causes it to go Hardwired. I spent 1hr and 40 minutes on the phone with "Ty". Checked it the next day, back to battery. I called customer service, they advised me to reset it, which I did and did not make any difference. Because all Ring Support does is waste your time and then send you on your way when you have lost all hope they will do the right thing! So, Ring sent me a replacement unit which also did the same thing, was loosing 1% charge every day so went from 100% – 90% in 1 …

It is hardwired into my old doorbell, and there’s a white light on the Ring. Never went hardwired ever again. I wired the doorbell and the app showed "hardwired".

Feel free to come back and let us know how it goes, as your answer may help other neighbors! This is why people will slowly move to another Video Doorbell brand. Yes. And answer a couple of questions they already covered with me on the phone! Was hardwired and working that way. Only wired option: The Ring Video Doorbell 2nd Generation can be either hardwired or battery operated.

Worked fine prior but I got sick of the battery dying and not capturing anything. Insert the battery back into the Ring device. Worthless. Are you kidding me! I have Ring Door Bell 2, I hard wired it with 16volt/30mV transformer, the Ring app said it was hardwired.